Last Updated: September 2026
These Terms & Conditions (“Terms”) govern your use of the RAKHO website and purchases made through it. The Website is owned and operated by THAMES APPAREL INTERNATIONAL INC., doing business as RAKHO (“RAKHO,” “we,” “us,” or “our”). By using the Website, creating an account, or placing an order, you agree to these Terms.
THAMES APPAREL INTERNATIONAL INC. d/b/a RAKHO
Attn: E-Commerce
Unit 5A, 144 West 37th Street
New York, NY 10018, United States
Email: support@rakho.nyc
Our Shipping Policy, Returns & Exchanges Policy, Privacy Policy, Cookie Policy, and Data Deletion Policy are incorporated into these Terms by reference. Those policies govern the specific operational details covered by them and may be updated from time to time, subject to applicable law.
The Website is not directed to children under 13. You may use the Website only for lawful, personal, and non-commercial purposes. You may not interfere with the Website’s operation or security, attempt unauthorized access, misuse automated tools, or use the Website in violation of law or third-party rights.
If you create an account, you are responsible for providing accurate information and protecting your login credentials. Please notify us promptly if you suspect unauthorized use. Items placed in a cart or wishlist are not reserved and may become unavailable.
We may restrict or suspend access where reasonably necessary to protect RAKHO, our customers, the Website, or third parties, or where we reasonably believe these Terms or applicable law have been violated.
We make reasonable efforts to accurately display product descriptions, images, colors, measurements, materials, and availability. Actual colors and appearance may vary depending on your device, and minor manufacturing variations may occur.
Product availability is not guaranteed. We may limit quantities, discontinue products, correct errors, or update product information, subject to accepted orders and applicable law.
Submitting an order is an offer to purchase the products in your order. An order acknowledgment confirms receipt but does not necessarily mean that we have accepted the order. Unless otherwise stated, an order is accepted when we confirm shipment or otherwise expressly confirm acceptance.
Before acceptance, we may decline or cancel an order for legitimate reasons, including product unavailability, pricing or description errors, payment authorization failure, suspected fraud or misuse, quantity limitations, or shipping restrictions. If payment has already been collected for a cancelled order, we will refund the applicable amount to the original payment method, subject to applicable law.
Unless otherwise stated, prices are shown in U.S. dollars and exclude applicable sales tax and shipping charges. Applicable taxes, shipping charges, and other charges, if any, will be shown at checkout before you submit your order.
We may change prices prospectively. If we discover a material pricing error before accepting an order, we may cancel the affected order or contact you regarding the correct price, to the extent permitted by law.
Available payment methods are displayed at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method. Payments may be subject to authorization, verification, fraud screening, and security checks by RAKHO, payment processors, card networks, or financial institutions.
Shipping methods, charges, estimated delivery times, destination restrictions, international shipping terms, and procedures for delayed, lost, or damaged shipments are governed by our Shipping Policy. Delivery estimates are not guarantees unless expressly stated otherwise.
Return and exchange eligibility, time periods, return shipping fees, Final Sale restrictions, refunds, gifts, promotional items, and related procedures are governed by our Returns & Exchanges Policy.
If you wish to cancel an order before shipment, contact Customer Service as soon as possible. Cancellation cannot be guaranteed once an order has entered processing. If cancellation is unavailable, eligible merchandise may be returned in accordance with our Returns & Exchanges Policy.
Promotions, discount codes, gifts with purchase, store credits, and gift cards may be subject to additional terms disclosed with the applicable offer. Unless otherwise stated, promotions may not be combined and have no cash value. We may correct, cancel, or modify a promotion where reasonably necessary because of error, fraud, abuse, or other legitimate reasons, subject to applicable law.
The Website and its content, including RAKHO trademarks, logos, text, photographs, product imagery, designs, layouts, and software, are owned by or licensed to RAKHO and protected by applicable intellectual property laws. You may use the Website and its content only for personal, non-commercial purposes unless we give prior written permission.
The Website may contain links to third-party websites or services. RAKHO does not control and is not responsible for third-party content, availability, terms, privacy practices, or services.
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. Applicable data deletion requests may also be addressed through our Data Deletion Policy.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RAKHO DOES NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAKHO AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATING TO THE WEBSITE OR PRODUCTS PURCHASED THROUGH IT.
To the maximum extent permitted by law, RAKHO’s aggregate liability arising from a particular purchase will not exceed the amount paid to RAKHO for the product or order giving rise to the claim. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
RAKHO will not be responsible for delay or failure to perform caused by events beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, labor disruptions, governmental actions, or telecommunications or technology failures. This does not limit rights that cannot be waived under applicable law.
These Terms and transactions through the Website are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory consumer-protection laws of another jurisdiction apply.
If a dispute arises out of or relates to these Terms, the Website, or a purchase from RAKHO, we encourage you to contact us first so that we can attempt to resolve the matter informally.
If a dispute cannot be resolved informally, either party may pursue any rights or remedies available under applicable law in a court of competent jurisdiction. Nothing in these Terms limits any right to bring an eligible claim in small claims court or any consumer right that cannot lawfully be waived.
We may update these Terms from time to time by posting the revised version on the Website and updating the “Last Updated” date. Changes apply prospectively unless otherwise required by law. The version in effect when an order is accepted will generally govern that purchase.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision does not waive our right to enforce it later.
These Terms, together with the policies incorporated by reference and any additional terms disclosed for a specific order or promotion, constitute the agreement between you and RAKHO regarding the Website and applicable purchases.
Questions about these Terms may be sent to:
THAMES APPAREL INTERNATIONAL INC. d/b/a RAKHO
Attn: E-Commerce
Unit 5A, 144 West 37th Street
New York, NY 10018, United States
Email: support@rakho.nyc
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