RAKHO wants you to be completely satisfied with your purchase. We gladly accept eligible returns and exchanges in accordance with the policy below.
All returned merchandise must be in new, unworn, unwashed, and unaltered condition, with all original tags attached. Items that do not meet these conditions may not be accepted for return or exchange.
RAKHO can only accept returns and exchanges for merchandise purchased directly through RAKHO.NYC. Merchandise purchased from third-party retailers must be returned to the original place of purchase and is subject to that retailer’s return policy.
Full-Price Merchandise
Full-price merchandise may be returned or exchanged within 30 days of the order date.
Eligible returns may receive a refund to the original method of payment or RAKHO store credit.
Eligible full-price merchandise may also be exchanged in accordance with the exchange policy below.
Holiday Return Policy
To provide additional flexibility during the holiday shopping season, RAKHO extends the return and exchange period for eligible full-price merchandise purchased between November 1 and December 25.
These purchases may be returned or exchanged within 45 days of the order date.
All other return and exchange conditions continue to apply.
Sale Merchandise
Sale merchandise is eligible for return only and must be returned within 30 days of the order date to receive a refund.
Refunds will be credited to the original method of payment.
Sale merchandise is not eligible for exchange. If you would like a different size, color, or style, please return the original item and place a new order.
Final Sale Merchandise
Final Sale merchandise is not eligible for return, refund, exchange, or store credit. All Final Sale purchases are final.
Items designated as Final Sale will be clearly identified as such at the time of purchase.
Exchanges
Eligible full-price merchandise may be exchanged one time for the same item/style number in a different size and/or color, subject to availability.
If you would like a different item or style number, please return the original item and place a new order.
Previously exchanged merchandise is not eligible for an additional exchange.
Exchange orders cannot be modified once submitted.
If the requested exchange item is unavailable, we may issue a refund to the original method of payment or provide store credit, as applicable.
How to Complete a U.S. Return or Exchange
Eligible U.S. returns and exchanges may be initiated through the RAKHO.NYC Returns & Exchanges Portal.
International Returns & Exchanges
To initiate an international return or exchange, please contact us at support@rakho.nyc.
Please include your order number, the email address associated with your order, and the item(s) you wish to return or exchange.
Our Customer Service team will provide instructions for completing your return or exchange.
Unless otherwise stated by RAKHO, international return shipping costs, duties, taxes, and other charges associated with returning merchandise are the customer’s responsibility.
Return Shipping
RAKHO provides free prepaid return shipping for eligible returns within the contiguous United States.
Free prepaid return shipping is not available for Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Please use the return method and prepaid shipping label provided through the RAKHO Returns & Exchanges Portal.
Please do not use a FedEx Drop Box if this method is not supported by the return instructions provided with your return label.
For eligible returns within the contiguous United States, RAKHO will provide a prepaid return shipping label through the RAKHO Returns & Exchanges Portal.
A $6 return shipping fee will be deducted from your refund for each return.
The $6 return shipping fee will not apply if the return is due to an item that was damaged, defective, or incorrectly shipped by RAKHO.
If you choose to return merchandise using another carrier or a return method not provided by RAKHO, all return shipping charges will be your responsibility, and the $6 RAKHO return shipping fee will not apply. We strongly recommend using a trackable and insured shipping method.
RAKHO is not responsible for return packages that are lost, stolen, damaged, or mishandled when returned using an unauthorized shipping method or an independently selected carrier.
Refunds
Once we receive your return, we will inspect the merchandise to confirm that it meets our return conditions.
Approved refunds will be issued to the original method of payment.
Please allow approximately 10–14 business days for an approved refund to appear on your account, depending on your bank, card issuer, or payment provider.
Business days are Monday through Friday, excluding U.S. public holidays.
If your purchase was made in a currency other than your local currency, your refund will be issued in the original purchase currency. Due to fluctuations in currency exchange rates, the amount reflected in your local currency may differ from the amount originally paid.
Gift Returns
Eligible merchandise received as a gift may be exchanged in accordance with this policy or returned for RAKHO store credit, subject to verification of the original purchase.
Refunds to the original method of payment may only be issued to the original purchaser.
Gift Cards
Gift cards are not eligible for return, refund, or exchange and cannot be redeemed for cash, except where otherwise required by applicable law.
Gifts With Purchase
Complimentary promotional items or Gifts With Purchase are not eligible for return, refund, exchange, or redemption for cash.
If merchandise associated with a Gift With Purchase promotion is returned and the return causes the original purchase to no longer meet the promotion requirements, the promotional gift must also be returned.
If the promotional gift is not returned, RAKHO reserves the right, to the extent permitted by applicable law, to deduct the stated value of the promotional gift from the refund.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact support@rakho.nyc as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue so that our Customer Service team can assist you.
Return Conditions
RAKHO reserves the right to refuse a return or exchange if merchandise:
RAKHO reserves the right to limit or refuse returns in cases of suspected fraud, abuse, or misuse of our return policy, to the extent permitted by applicable law.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
RAKHO Customer Service
Email: support@rakho.nyc
This Returns & Exchanges Policy is subject to the applicable Refunds, Returns and Cancellation provisions contained in our Terms & Conditions.
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